Can't download a pdf

Question

Hello everyone, my clients cant download a pdf invoice from the invoice app from their email. Is there a technical issue happening at the moment? Thanks

DebbieY · Answer

Hi, I have clients also receiving the URL error message when attempting to open the invoice from the link.

Earl_HD · Answer

Hi @PC12,

Thanks for the screenshot. After checking with the team, they advised trying to open or download the invoice on another device, or resending the invoice to the customer.

If the issue continues, please contact our support team for further assistance. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

PC12 · Answer

Hi Earl they receive the attached photo when they try to download

IMG_3827.png