What is up with business this morning.
It is running very slowly and has been confirmed by users at multiple locations.
Why is this still an issue? It has taken me 2 days to complete my end of month invoices where it should only take me half a day max. I own a small business and the down time I am spending on waiting for pages to load, having to repeat enter whole invoices because the page closes because it is too slow, etc. is costing me valuable time in the office rather than out making money. MYOB you are an accounting software company - you should have these problems sorted by now - it is your product that is the issue, not the ridiculous excuses you are giving of browsers, caches, internet etc. I am seriously considering changing company's, which I am sure like many others, the hassle of doing so is daunting, but the time I am spending to just send out invoices is all too consuming. At least have the decency to own the problem and respond to your customers with a solution!!!
Come on MYOB!!! This is getting ridiculous!! How can anyone work with any profitability when it takes so long to be able to complete and save an invoice. I am spending my Sunday in the office trying to catch up on work I could not do last week due to the slowness of this programme. Today I completed an invoice which took me literally 2 minutes to enter and I had to wait 7 minutes for it to save - I then had to reopen this invoice to add to it before sending and the previous entry was not there!! I had to re-enter it again. Luckily, I had to add to that invoice otherwise I may not have caught this and undercharged the customer leaving me out of pocket. Do Better!!!!
So slow again today..was OK Wednesday afternoon but now back to the same problem. What is going on MYOB??
MYOB still running super slow! Cleared cache etc but no improvement - this has been reported, what is the outcome?
Hi all, as per our terms and conditions, MYOB does not compensate for business disruption.You can review the T&Cs for your software by visiting myob.com/legal and navigating to the software you use.With that being said, everyone has their own circumstances and situation.If you would like to discuss this further with MYOB, you can see how to get in touch with complaints herePlease also keep up to date on this (or any) incidents by going to status.myob.com
I would also like to know if customers will be compensated. MYOB has had to deal with Partners complaining. But the Partners have had to deal with all their clients complaining that they can't use the system they pay good money for.. All at BAS time to top it off!
Hi All,
Thanks for hanging in there. We know things have been running a bit slow lately and really appreciate your patience. The good news is we've rolled out a fix to boost performance. We're now keeping a close eye on things to make sure everything stays steady and smooth. You can also keep an eye on how things are tracking through our Status Hub here.
Big thanks again for sticking with us. You're all absolute legends!
Regards,
Sai
I'm having the same issues, everything is taking twice as long to do, timing out, ages to load anything, and when I check on the status page, degraded..... Sure, we know that, but it's been at least a week. How long is it going to be before something definitive is done??? It's across all users, all companies.
come on MYOB, fix whatever you changed, or back it out...
It is still as it was not from Friday only but for more than a week now and today was very bad. Specially invoices not opening or taking too long to open or to save or to create!!!!!!!
Same problem here. Will consider jumping ship if MYOB doesn't sort it out soon.
Like many others, I am going insane with how slow MYOB Business is running. Something needs to be done! There should be some compensation for the hours wasted waiting for things to load or the application crashing. This is not ok! We are paying for a service, are we not?
I’m beyond frustrated with the constant lag issues in MYOB Business. Opening anything — whether it’s sales invoices, bills, banking, or reports — is painfully slow and severely impacts my workflow.
For a company of MYOB’s size and reputation, this kind of persistent performance issue is completely unacceptable. This should have been resolved years ago. I also use Xero and have never experienced this level of lag or instability. The contrast is shocking.
I currently manage around 30 company files within MYOB Business, and the slow performance across the board is driving me absolutely crazy. It’s a huge disappointment to see MYOB moving backward while other accounting platforms continue to improve and innovate.
Please treat this issue as urgent. You need to fix this, not just continue increasing subscription fees while service quality declines. It feels like your focus is on pricing strategies rather than core performance and customer experience.
Your leadership needs to take accountability and address this ongoing issue, not ignore it.
Its unusable - every time I drill down into a Bill's payment MYOB times out with a blank screen or error.
How about putting that on the MYOB app, instead of all affected users having to Google & use forum?
Irony......what a terrible product this has become.
I can't believe how slow MYOB is - tried Chrome & Edge, no difference, very slow to refresh windows -
if anything it is getting worse not better.
MYOB is slow every day.
Can MYOB please do something?
It's waste of time everyday.
Apparently MYOB is looking into this...MYOB Business Degraded Performancehttps://status.myob.com/incidents/729851
Its getting worse as the day goes on, having to re-fresh all the time and getting nowhere with work! I really hope this is fixed soon!!!
We have having the same issues with MYOB online, running extremely at loading every page. Has been like this for at least a week. Our internet speed tests are great, the issue is MYOB. Even tested MYOB on a brand new computer and it's no better. Please fix this issue urgently.
Another unhappy customer here! I have been battling on with ongoing issues every time I use the product now, taking 10-30 seconds to load pages or longer to save or send invoices. Sometimes the whole page disappears and is blank only showing the top tabs and can't click anywhere, or error messages saying something went wrong pop up.
It was never like this, what has changed?
Hi all, we have re-raised this with our incident management team and it is being investigated currentlyYou can follow our status page for updates belowhttps://status.myob.com/incidents/729851
hi any resolution to this
like I'm trying to run a business maybe myob can give me a credit for the time wasted due to not been able to use the system
lets face it myob is very quick to invoice shame not so fast in operation
id hope that some one reply's to this but im not holding much hope
That's not a bad idea. There's been other class actions regarding data privacy and security in the past. Not sure if there's been a substantial one about deterioration of software performance and contractual obligations.
This is soooo slow and has been for weeks. I have tried different browsers, emptying caches, checked internet speed and still so slow I dread using this programme. I have contacted MYOB and had contact via chat and all they did was suggest everything I already said I did. Then said there was nothing wrong and that they couldn't do anything else as there was nothing wrong at their end. I am definitely considering other options as it is a joke spending so much of my time waiting just to enter a quote or invoice!! Not good enough.
Soooooooooooo slow today - I use several companies within MYOB - fed up of the spinning circle and then nothing!! Going to be a looooong day. Please get the issue fixed.
Maybe we should look at putting a class action in against MYOB..
Running slow, buffering all the time, takes ages to open an invoice or email an invoice, been happening now for weeks on and off, very frustrating!!
This MYOB product is possibly the worst experience I've ever had, runs like molasses most days. We run another business with Xero with none of the slowness, time outs and errors we seem to experience with MYOB constantly.
So this has affected my businesses for a week now, increasing our time working with customers and suppliers. We can't increase our fees on a whim because of poor servicing from MYOB. This needs to be fixed and compensation provided for those affected.
Hi, @Mike_MYOB incident was not fixed on Friday as mine and many others were still complaining that it was still not back to normal. This needs to be fixed ASAP as I am wasting so much time on MYOB that is it not funny anymore!! Looking at other options.
Hi all, we are working with our incident management team now to investigate this further. All indications on Friday last week when the previous incident was closed was that performance was back to normal.But there are obviously a lot of people experiencing this again today. This should be loaded into our status hub again soon after the team have reviewed
I have been having issues for at least a week with slow services, constant buffering, crashes etc. Its taking twice as long to do client work, and I can't charge double. MYOB needs to fix this as a matter of priority before we all jump ship and take our business and our clients business elsewhere.
I gave up on Friday trying to use it as it was so slow, back after a long weekend and it's driving me crazy how slow the system is. Rebooted my computer twice, only have MYOB open on my PC and checked my internet. So frustrating watching that circle turn
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