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MYOB online running very slow in the past months

talinga

called and wanted to figure out what's going on ............

was advised to use Chrome instead of Edge, but it does not help

Chrome is just as slow as Edge, and the connections are very bad especially in the morning

we have 3 subscriptions and plan to switch to Xero

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talinga

that's exactly why we have moved to xero. we had 3 subscriptions with myob, but were never unable to open 3 at the same time, especially in the morning I had to get very lucky to get 2 of those opened and running.

Called myob support a few times, but nothing really changed.

good luck.

glennhutchy

Hi I notice this post is from some months ago, but I have been experiencing extremely slow Payroll for months now. I have tried everything recommended, swapping browsers, clearing caches etc. My owners have switched to Xero for their other businesses, and I am trying hard to keep MYOB as I think it is a better software. But this slowness is causing me to take hours to complete the payroll, and today i missed the lodgement of the bank file. My internet speed is Starlink and it is usually around 260MBPS.

talinga

We started working at 8:30 and it is 9:15 now.

Still unable to open one of the subscriptions ........... the other two are working ok

Doreen_P

Hey @JB_72,

When things slow down, we understand that it’s frustrating. Quick update from our incident management team, we’ve deployed a fix to improve performance and we’re now monitoring for stability to keep things steady. Thanks heaps for your patience while we worked on this, we’ll keep an eye on it and make sure it stays on track.

Cheers,

Doreen

JB_72

OMG, it is soooooooo frustrating! MYOB smarten your act. This is NOT efficient

Shella_A

Hi @talinga,

I hear you on Chrome vs Edge and the morning slowdowns and know it’s especially frustrating with three subscriptions. We have re-raised this with our incident management team, and it is being investigated currently. You can follow our status hub page for updates.

Cheers,

Shella