payslips not printing pdf not downloading

Question

I have business pro and the payslips do not email even though it says its emailed.  I have switched emails to check but nothing.  I also cant open the pdf to print them.

AlexYoung1310 · Answer

My payslip emails have all of a sudden starting dropping off the pdf file. Our logo has never been an issue. It's happened since the last couple of updates :-(

Princess_R · Answer

Hi @bboys,

Thank you for taking those steps. We did have an incident yesterday where product emails like invoices and pay slips weren’t being delivered, but that was fixed yesterday. If you’re now seeing a “Something went wrong” error, that’s likely a separate issue. Try clearing your browser cache, then fully close and reopen it. You can also test in a private/incognito window or another browser to compare. If it’s still happening, you can reach us via our virtual assistant MOCA to get to our live chat team or create a support ticket via My Account, and we’ll jump on it and get it sorted.

Cheers,

Princess

bboys · Answer

Thank you but this did not work.  I dont have a logo in the payslips.  This is the error I,m receiving

Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 6810175c-8485-4b42-8841-199b9ea5e063.