I am getting error messages as above saying I am not registered for Single Touch Payroll. But I have been and using it for a couple of years - anyone else having this problem?
If we have processed in the browser and can't get the bank file did you all set up the bank payments manually ?
Yep same here, would love to know how to fix it
Hey all!
Our team is currently investigating an issue with Single Touch Payroll. We've published it on the Status Hub, you can subscribe to stay notified here. In the meantime, STP reporting can still be completed by using the browser version of AccountRight. Thank you for your patience whilst we work to resolve this.
I processed then went to the web reporting centre and sent the repot to the ato from there
can i process payroll now without declaring and then fix it up later?
yes, I did it this morning and have the same problem. i think it is an issue with the update
yes- nearly every time there is a software update, there is an issue with something
I am also experiencing this. I just did an update this morning to version 2025.9.1.3, I'm wondering if this has anything to do with it. Did anyone else do this update?
Hey @KThexton @Mel_Cabs @ted188 @RhondaMP
We are aware some customers are receiving an error saying STP not set up when trying to create a pay run. I have raised it to the team and will make sure to provide an update as soon as I have more information.
I'm experiencing the same issue!
Me too!
Same here. I just replied on another thread about the same thing.
I wonder how we can explain this to the ATO?
I'm sure MYOB won't be the ones having to explain to them why people's payroll data is not getting submitted on time.
Self-help & Learning
Level up your skills and find answers across all MYOB products
Help Guides
MYOB Academy
