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STP Not available

Debslee

After the update to 2025.9.1.3 last night we are currently experiencing an error message saying STP Not Available - Your organization is not registered for Single Touch Payroll.

We have reconfirmed our ATO STP link and are still getting the error. We can get around it by going manual lodging through Payroll Reporting.

Has anyone else had this error?

Thanks
Deb

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Accepted answers

AmandaMYOB

Hey everyone.

The STP Reporting issue has now been resolved. Thank you for your patience whilst we worked to fix it.

All comments

Becca2468

If on desktop - go to command centres on the top toolbar then go to payroll, then payroll reporting. It will open up a screen go to payroll reporting centre. It will then take you to the online version, login and you should be taken to single touch payroll reporting where you can see any payrolls that say Not Sent. Click on it and look for and click send to ato

if on cloud base - go to payroll then single touch reporting and look for any payrolls that say not sent. Click on it and look for and click send to ato

If that does not work call MYOB

Telfer

I have two pays that I can't send to the Tax office from last week, how do I fix them

Thank you MYOB, as per your email a few minutes ago, this issue is now resolved. As we processed our pays first thing this morning when it wasn't working, please advise how we now submit missed STP?? Thank you.

AmandaMYOB

Hey everyone.

The STP Reporting issue has now been resolved. Thank you for your patience whilst we worked to fix it.

Debslee

From what I can see the forum indicates it was fixed this morning, however I have not tested it yet.

Is the STP issue fixed yet???

IS THE STP ISSUE FIXED YET???

Allways

Thank you so much Wonderfulpolly Member that worked for me

Jillsco93

Yes, I was hoping it would be fixed by now!!

JP65

MYOB is anyone still working on this, or are you all having the weekend off?? Some of us are still working and need this fixed ASAP, not all of us work only between 9:00am-5:00pm weekdays.

SWItalianClub

Ours is down also. Our POS and EFTPOS providers promptly send out error and outage messages. Why do I have to research what this problem is ? MYOB has our email addresses doesnt it ?

poolalu

Yes I'm having exactly the same problem - it's OK if I go into the payroll reporting centre and manually confirm each payroll but it's annoying.

Grouse21

Yes having the same issue. I logged into payroll reporting and was then able to do it manually too.

The program crashes so many times and have to re log on- does my head in . Does anyone have that issue ???

Tricia257

two days later and still not working. very difficult to get any help or any information.

JP65

Come on MYOB, get this fixed. Tried to run a payroll yesterday and got the not registered for STP error. I thought surely this'd be fixed 24hours later but tried again just now and got the same error. Why does everything take so long with MYOB to fix errors caused by your updates. Not interested in having to figure out a work around via the web browser, we pay MYOB very well to use the programme so should not have to waste time. I get sometimes there's a glitch but get it sorted, it's taking too long.

Shella_A

Hi @KWSBW,

Thanks for flagging this and for your patience. We’ve identified an issue on our side and we’re onto it, working to sort it as fast as possible. In the meantime, you can still complete your STP reporting using the AccountRight browser. For the latest, keep an eye on our status page. We’ll post updates there.

Cheers,

Shella

KWSBW

Running payroll @ 3.55pm on 17/10/25 & also states our organization isn't registered for Single Touch Payroll. I also implemented a software update this morning. The 2 must be related.

GEB

Hi everyone

I logged in via the web browser and "lodged" 2 client's payrolls today - what an absolute waste of time. Pick up your game MYOB - this just isn't good enough

Wonderfulpolly

I have experienced the same issue.

I have incorporated the following work around to avoid having a pending work to be completed later.

I declared our wages through accountright and sent them without declaration as I was experiencing the same error.

Then, I logged into out Payroll Reporting Centre which opens the link to the website>Payroll> Single Touch Payroll Reporting> Then you will see the pay runs that have not been submitted to ATO, select the run you need to declare, and it will open a little window and when you scroll to bottom it will says SEND TO ATO.

That should help complete the declaration to the ATO.

I hope this makes sense.

Shella_A

Hi Everyone,

Marcella1

I have been having this problem also since the latest update!!!!! I have no idea how to contact MYOB..... the option to let them know something is wrong seems to be missing from all of their web pages!!

Marcella

Debslee

Hi LynH987

Not really. I was able to successfully lodge through the browser version, which is what they suggest in the error notification so it's not a major thing for us. We were more concerned that there was an error at the ATO end. Fingers crossed they get it sorted quickly but everyone should remember that you can still lodge you STP reports, it's just not as convenient.

LynH987

Have you had a response Deb, as mine is also doing the same thing.

Edwina

Still not fixed? No communication available about this issue to stop us having to waste time on forums to see how to resolve the issue? MYOB is capable of sending price increase emails etc but not a support email?

When I realised yesterday that there was an issue I checked status with STP on the browser version and it says pending. I now have to pay all the casuals with the same situation and myob window pops up telling me 'not to forget to declare!' Well thanks for that.

GEB

what a deplorable and completely unprofessional outcome as the result of an update.

Frodo007

Yes - same problem, despite being registered for STP since it's inception. MYOB please fix asap.

Tish_Wise62

i absolutely agree. They need to put this on the front page of their website or something so we can see we are not the only ones having this issue.

Ckennedy

We are also having this issue. MYOB is known for it's terrible customer service, but this needs to be resolved ASAP.

Telfer

I know this is not the correct page, but I won't to know who gave MYOB the right to chase or charge our clients money for late payments. I am the debt collector for the business I manage, and if I have a problem with a client, it gets sort by me, or by the director of the business. MYOB is an accounting program, nothing more to us.

Donna

JG_GR

Hi BenTSA,

Well said! We pay support with MYOB, but somehow, we have to log in to the forum to resolve issues ourselves. STP not working is a stressful situation for all.

Telfer

Yes I have the same problem. NOT registered for Single Touch Payroll and it's also taking up all employees and sending to the ATO blank information.

I have hundreds of VOID pay slips in my banking now which I can not delete, which I did not send to the ATO, I did one payslip for each employee yesterday, and they were sent separately. Also when when I go to process a Pay, 1st screen comes up with Bonus/Commission instead of Weekly which it used to do.

Also sent a client an invoice which had to be updated, It had a September date on it and terms 7 days, and MYOB want to charge him 37.00 to open the file and pay it.

Very unacceptable.

I am not happy, more hours spent trying to sort it out, what are we paying a monthly subscription for.

BenTSA

MYOB, please don't just fix it and sday nothing, you need to send everyone a message when it is fixed and explain what they need to do to submit the STP. I have had to run a payroll without submitting and therefore need to to be kept up to date when it is fixed. I think its unresonable to just say when it is fixed on the status hub. I don't have time to log in to this every hour to check. Please send an update and how to submit missed STP when it is resolved.

Isaiah_C

Hi @David1978,

Cheers for letting us know. We've tracked down what's causing the hiccup and the team's already on it, working to get things back on track as quick as possible. In the meantime, you don't need to miss a beat. You can still lodge your STP through the browser version of AccountRight. Here's a handy link that shows you how: Send Single Touch Payroll reports after processing payroll.

Regards,

Sai

JG_GR

Just process the payroll and had same issue - error message "Company not register for STP". Go into web-browser with status report -Not Sent. But I was able to lodge via web-browser manually.

David1978

Yes, this has affected three Companies. Do hope an update is in the pipeline.

David

Shella_A

Hi @Becca2468,

Thanks for flagging! We’re on the case and working to sort it ASAP. Appreciate your patience while we wrangle it. For the latest, keep an eye on our status page. We’ll post updates there, including if you need to re‑lodge this week’s STP.

Cheers,

Shella

Becca2468

Got the same error. Hope they tell us when its fixed so we know that we need to re lodge the STP for this week

MyAccountsHat

I usually process our payroll on a Friday but I'm processing it ahead of time due to leave and I too am having the same issue. In the Payroll Reporting Hub the pays I've submitted so far say 'not sent'.

(Processing via the desktop software 13:45pm AEST).

Edwina

Its now 1.30pm Eastern Daylight Savings Time and its still not working.