nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

STP registration been removed

q_man_snowflake

Dear Users

Since the new update, processing wages to declare to ATO, a pop up box is telling me that our Organisation is not registered for Single Touch Payroll.

We need to be reconnected.

Please help.

Find more posts tagged with

Accepted answers

All comments

Deb14

I will need to process another payroll this Sunday, fingers crossed it works.

It doesn't state there are still any issues on the outage page, interesting to see if anyone else is still having this issue?

Sharon_99

This happened to me on 16 Oct and forums say it is fixed. Try to process payroll 23 Oct, same issue. However, selected 'back' and resubmit and it was processed.

Princess_R

Hi Carissa_B,

Four days feel way too long, thanks for hanging in there. Yes, we post updates on our public Status page, and you can hit Subscribe to get alerts by email. The good news is that it’s fixed now. When you get a moment, please try your payroll tasks again, including sending your STP submission.

Cheers,

Princess

AmandaMYOB

Hey everyone.

Our teams are continuing to work on the issue impacting STP reporting and is focused on resolving it as soon as possible. In the meantime, you can access it via the web browser as a workaround. To keep up with updates, subscribe to the status hub here.

Carissa_B

I just tried to process a payroll today ( Monday 20/10/25) and have come across the same issue. How can this still be an issue 4 days later. Are updates being sent re this matter as its pretty important to lodge STP when the payroll is processed?

treencooper

So this is still happening 4 days later???!!! This is a pretty serious and problematic issue MYOB. Just tried to send my STP info as well and its still not working. Yes, I pay my employees on a Sunday and NO support available until Monday from MYOB. Perhaps this should be moved to the top of your list of priorities Monday morning, as the ATO isn't very flexable when it comes to their demands....

Deb14

Hi all,

Is this issue going to be rectified?? I just tried to process payroll using desktop version, I was told my organisation is not registered for single touch payroll, tried the browser version, and it allowed me to complete declaration.

When will this issue with the desktop version be rectified, was working last week, but not since update?

Shella_A

Hi @q_man_snowflake,

Thanks for flagging this with us. We're aware some folks are getting the "STP Not Available" message at the moment. Our team's already on the case and working hard to get it sorted as quickly as we can. Appreciate your patience while we wrangle this one. In the meantime, you can keep an eye on updates over at our status hub for the latest info.

Cheers,
Shella

q_man_snowflake

I've signed in online to resend update event and status is still sending? This will need fixing