Paid invoice by card - funds not arrived for over a week

aruandafarm

Hello

Customer paid first invoice by card, it has been marked as paid by MYOB but I still don't see it funds in the account, it's been over a week. It should take a couple of days according to help documentation, what can be going wrong and how to fix it?

Thanks, Natalia 

Doreen_P

Hey @aruandafarm,

 

Thanks for spelling out what’s happening with that first card payment being marked as paid in MYOB but no funds showing after a week. With payment processing, it usually takes up to 3 business days for the money to land in your account, excluding weekends. If it’s been longer than a full week of business days, the best next step is to reach out to our team on Live Chat via our virtual assistant, MOCA or by submitting a support case via My Account. This way, they can trace the payout and see what’s holding things up.

 

Cheers,

Doreen