Blacklisted Email check

Question

I have been contacted by a supplier who uses MYOB to send invoices to our Accounts Payable email stating the email is being rejected. Can we verify if our mail address has been blacklisted?

Cheers

Justin5 · Answer

Yeah, that didn't help. They didn't want to help because I don't have an account ID and refered me to get one of our suppliers to log a ticket. Which I have been trying, but they are non-technical and having a hard time understanding the issue and keep saying everything is fine on their side. Anyway, I guess one of them will deem it urgent at some point and actually submit a case maybe.

Princess_R · Answer

Hi @Justin5,

The best place for support numbers is the Support for MYOB Business and AccountRight. You’ll find our team’s number there, plus other ways to reach us. Either you or your suppliers can reach out whatever’s easier, and we’ll help sort out your email address.

Cheers,

Princess

Justin5 · Answer

Thanks, which support number do you suggest is best for this case?. It's our suppliers who use MYOB and send us invoices reporting the issue. I have ask them to report it to MYOB, but I'm not sure they are understanding where the issue is. I believe this has happened because we had an outage with our mail server not long ago and it cause a lot of bounces. We have fixed the issue, but we only seem to be not getting mail to our accounts payable email. Other addresses seem to be fine.

Cheers