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Dashboard access suddenly denied

Susie600

Hi there,

Is anyone else experiencing this issue today?

This is what I am getting this afternoon when I click on the Dashboard tab. I can access all other tabs including bills, bank transactions etc etc. and this morning my Dashboard access was fine.

Thanks in advance for any advice

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Susie600

I had a similar time wasting experience sadly, when the MYOB backend team were as yet unaware as to why my dashboard disappeared and they had me and my boss as the administrator, unlinking and relinking to me to our business in MYOB and trying and retrying different access permissions for hours, until someone recognised it was the fault of the latest update and therefore told me there was nothing to be done. A little frustrating I think for all involved, MYOB employees included.

Earl_HD

Hi @AaronW1,

Totally get where you're coming from. Once you’ve added the user and granted payroll access, remove it and check if they can still access the dashboard. If not, please reach out to our backend team for further help. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

AaronW1

Hi @Doreen_P

Is there any plan to reopen dashboard access to users without Payroll permission? Our staff found the dashboard very useful but they do not need Payroll access; giving these users Payroll permission just so they can access the dashboard is not a great solution for us!

Doreen_P

Hey @Susie600 ,

Good call giving the usual quick fixes a go yesterday. With the other tabs humming and the Dashboard fine earlier on, the most common cause is access on the file. Make sure to ask someone with admin or owner access to confirm your role. If it already covers the Dashboard and the "You don't have permission to access this page" message pops up again, make sure to reach out to our team. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. They can take a closer look from our side to see what’s happening and get you back on the Dashboard.

Cheers,

Doreen

Susie600

I have tried logging out and back in and restarting my computer.