nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Returned Super Payment

LDOG

We had a new employee's super payment returned by Mercer due to an incorrect SPIN being used for this employee.

I had all sorts of issues with physical MYOB just not wishing to follow the MYOB instructions in reversing the super payment, kept timing out. After a very lengthy call with MYOB, and many attempts the reversal seems to have happened and the returned payment has been done.

However, under payments the remittance of the returned payment is still showing as 'Processing Payment' - I remitted it 3 days ago.

I contacted Mercy Super and they need a 'conversation ID' used by the MYOB clearing house - has anyone been asked for this - where do I look for this?

Thanks

Leanne

Find more posts tagged with

Accepted answers

Doreen_P

Hey @LDOG,

You’ve wrangled a lot there and got the reversal through. Seeing the remittance sitting at processing payment after 3 days is normal, as Pay Super clears for up to 5 business days. If the status is still showing the same after that, it’s best to reach out to the Pay Super team so they can check the batch. For the conversation ID Mercer is asking for, pop an email to paysuper@myob.com and the team can provide it.

Cheers,

Doreen

All comments

LDOG

Good Morning Doreen

Pay Super Team are currently looking into for me; the payment is now showing completed however the super fund are unable to check their side in regard to the payment hitting the employee's super account.

I also now have the rejected amount sitting in my balance sheet twice causing the GL account to be unbalanced as at 31 October 2025 - need to get this sorted so I hope the Pay Super Team can assist me in this area also.

Cheers

Leanne

Doreen_P

Hey @LDOG,

Cheers,

Doreen