Pay runs not responding

Craig19

Hi,

 

I am using MYOB Business online and my Pay runs function will not load.

 

I have tried clearing cache and cookies but still nothing, just a spinning circle.

 

Thx

Isaiah_C

Hi @Craig19,

 

Nice work already giving the ol' cache and cookies clear-out a go. If it's still stuck on that never-ending spinning circle, it could be caused by a corrupted draft pay run sitting in the background.

 

Try this quick little workaround:

 

1. At the top of the screen, click Create
2. Select Pay run, let that page load fully
3. Then go back to Payroll > Pay runs

This refreshes things and usually kicks the screen back into gear.

 

Regards,

Sai