nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

2025.10 - further to my query

Rodee

An addition to my previous query.

Any invoices entered prior to today when I have done the upgrade, these invoices can be marked "to be printed" and then under the main menu "print/email invoices" can be sent to print and will use my customised invoice.

Anything entered as an invoice today does not appear on the "print/email invoices" list - comes up as zero invoices.

Many thanks

Rodee

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Accepted answers

Earl_HD

Hi @Rodee,

Thanks for flagging this. This is a bit unusual, as we haven’t had similar reports from other users after the upgrade. I’d suggest starting by clearing your AccountRight cache to see if that helps resolve it. If the issue remains the same, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

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Rodee

Hi everyone

I found MY error.

I somehow had changed the Layout on the top menu line to Service and not professional.

Sorry for all the trouble

Rodee

Hi Princess

Thanks for the advice, I have tried the custom template in the customers card - doesn't work.

When using - print/email on the main menu - the invoices to be printed are only under service. When I print them they do not go away.

I can access professional tab from here but nothing is listed at all and even if I mark an invoices as to be printed they still do not appear here.

Anymore suggestion, please?

Kind regards

Rodee

Hi Earl

I have cleared the cache - only had one file in it.

Can you please look at my three messages concerning this problem?

When entering in the invoice it goes automatically to a service invoice. Then when printing I can't access the professional "customised" invoice.

The customised invoice is still saved under forms but the new update only follows the service invoices.

Please help

Thanks

Rodee

Earl_HD

Hi @Rodee,