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server your're connecting to has Unknown installed

someone

So have been running a local network setup for many years.

"Server" computer is running 2025.10.0

the "workstation" computer is also running 2025.10.0

The "workstation" is now displaying the following message when trying to open the Network location:

Both server and workstation are set for automatic MYOB updates and have been working fine until today.

Why is this happening and how can it be resolved?

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Accepted answers

Princess_R

Hi @someone,

Fair enough, this brought up a few questions. You shouldn’t have to burn time on workarounds, we’ve got you covered. By “full installer,” we mean installing the entire AccountRight program. A complete setup of the PC Edition for regular workstations and the Server Edition for the computer that hosts the company files.

You actually nailed it, the article you found is spot on for fixing the error you ran into. I’ll also include a few links below for extra details to help you sort it out.

Updating an AccountRight network
Getting the latest version

Cheers,

Princess

All comments

someone

@Isaiah_C I did see that post, but it's a little ambiguous.

To resolve the issue, you need to uninstall the current version of AccountRight from your computer. You can do this by going to the Windows Control Panel, selecting Programs and Features, and then uninstalling the software. After that, download and install the full installer for the new version from this link. Additionally, you will need to speak with your network administrator or IT professional to install the new server version on your network. This should allow your boss to log in to MYOB without any issues.

What's the "full installer"?
The link doesn't show the latest version.
If we have used the "full installer" why does the network admin or IT professional need to then install the new "server version" on the network?
This MYOB support article states that you install the server version on the computer where the local data files will reside and then the other computers acting as workstations are to install the PC edition.

I don't wish to waste time testing these different scenarios, so what's the exact steps and software required?

Isaiah_C

Hi @someone,

I understand how unexpected messages like this can really interrupt the workflow, especially when everything has been running smoothly for a long time. Even though both the server and workstation are showing the same version, sometimes the system doesn't fully recognise the update across the network, and that's what leads to the "Server update required" message. We've actually got a post that covers this exact situation and walks through how to resolve it: Server update required | MYOB Community.

Regards,

Sai