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MYOB IN TRAY not loading 18th Nov 2025

hughesmichele

18th Nov 2025

Is anyone having problems with the in tray not loading & or saying it is empty when I know it is not.

I have tried both desktop & online versions and neither load.

Cheers

Michele

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hughesmichele

Hi All Re sending emails to in tray & not appearing in MYOB.

I have discovered that with the old microsoft outlook I can send documents via email to MYOB without a problem. But when I use the new Outlook aprrox 95% of the time documents never arrive in the in tray.

Has anyone else noticed this?

LT1985

We are having the same issue , has been happening since there was issues last week. Any idea how to resolve this? The Intray is empty and we are unable to send anything to the intray via email as it never appears.

Juls23

Hi Pollyanna1, I contacted support direct through MYOB myaccount and lodged a bug issue for this and it was promptly fixed. You may need to do the same with support. Good luck.

Pollyanna1

Hi,

Our in‑tray has not been loading for more than two weeks now. Could someone help or provide a solution?

lisa37

Same here and also unable to attach invoices to purchases. I get the "something went wrong" error.

Margriet

Hi, Same problem here today. I know there are a few invoices in there, but in tray won't load or a message pops up that tray is empty...

PowerC

Hi. I am having the same issue. It's the 21st Nov now, so not sure if the same problem? I know there are approximately 40 invoices in their for processing but they won't load. One time I had 1 invoice show up.

RB73

Hi Michele,

Are you still having issues?

I send from outlook to myob and nothing arrives and no error.

hughesmichele

Thanks Susie, it seems to be working for me now also. Thank you MYOB

Susie600

Uploads is loading now, that part of the issue seems to be resolved for me now

Juls23

Same here as well, nothing!! I know there are documents there and I have tried both dragging an invoice across and sending from outlook but nothing is there.

My In-Tray won't accept any documents. Finally comes with a red "Something went wrong" warning. I have closed and restarted the system for a reset hoping the error will correct itself but nothing has helped.

C'Mon MYOB everytime there is an update there seems to be another issue. Please fix.

Jo-D

Same for me. Hope this is resolved soon.

hughesmichele

Thanks for confirming. I also tested other client files without upgrading to the latest version and they also are having in tray problems. I also noticed on the dashboard where it usually says no of unallocated & no of in tray documents - there in tray documents tile is blank

Susie600

Yes, me too in the last 20mins or so, when I go to uploads it times out and then gives a 'Something went wrong' error. I also can't attach things to invoices at the moment, I was getting a strange long winded error, but now I can drag an attachment in and save, but when I go out and back into the invoice the attachment is gone...

Julianneb

Yes same problem here, was loading earlier but not now, just saying loading but but nothing coming in