Deleting vs reversing an individual pay - MYOB does not do STP section (outsourced)

Question

Hi, my client has his payroll ALL outsourced and the relevant payroll reports are entered as pays in his MYOB BUT NOT declared via STP (that occurs via the outsourced entity)

A change occurred effective start of new financial year (1/7/25) and the relevant item was not amended in our MYOB. i.e. total Super taken was same % in 2026 as in 2025 BUT it was 11.5% and 3.5% = 15% total - in 2026 it stayed at 15% but became 12% and 3%.. the Additional employee amount was NOT adjusted to show 3% in or MYOB - the outsourced version WAS correct

Pays were entered but in oversight they were processed as 12% and 3.5%, this produced an incorrect amount in the MYOB entries.

As the bookkeeper, I have discovered this on preparing the BAS. All amounts with the ATO are correct. but when i found this I wasnt able to amend the pays at all, option was then to delete each affected payroll and reenter, re-reconcile. This worked for Jul & Aug, but the only option I had for some was to reverse the pays.

Now I have multiple pays that still show on my bank reconciliation

Does anyone have a method to follow and/or a workaround to nullify the double entries??

I investigated and assumed that if they hadnt gone through the STP I should have been able to delete them individually, They didnt but I cant!

L-Mac · Answer

Thankyou That was the "work" I was thinking - yes I realised it was still just not in their face when trying to reconcile ..

I will follow up on the MOCA and MyAccount - think support case submission might be in order,,

Earl_HD · Answer

Hi @L-Mac,

Thanks for providing the detail. The "hide" function is designed for bank feed transactions that are not matched or allocated. When you hide a bank feed transaction, it is removed from the active view in the Bank Transactions page but remains in the system for audit purposes.

In this situation, our backend team is best placed to investigate this further. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

L-Mac · Answer

Thanks for responding. I truly wish it was that simple, unfortunately STP has NOT been used at all with this client - so no pays have ever been processed through STP system. Hence why I am so confused. I did follow that link that you provided numerous times to see if there was another issue that I had overlooked. to no avail. I even undid all the reconciliations and deleted the balancing transactions and re entered all the pays in the qtr Jul-Sept, this has left me with double entries of all the pays - hence my reconciliation is a nightmare. I can reconcile but I am left with additional unreconciled payroll entries, further to this, it now affects my payroll reports.

I am able to do my "balancing" bookwork for quarterly lodgment but am concerned that handing the file back like this to the client with them able to see the unbalanced transactions will cause a dilemma for them.

If I cant determine a solution for this, is the following a workaround??

Awhile ago you could "hide" these transactions that you just couldn't balance and didn't want to appear anywhere - dont remember how - is this still available??