Spend Money – Quantity field not functioning (Case 02666678) — longstanding issue, still not fixed

dbarkho

Hi everyone,

 

I’m posting here to check whether other MYOB Business users are experiencing the same problem, and to hopefully get some visibility on this issue because it appears to be a regression.

Issue: The “Quantity” field on Spend money transactions does not work.

 

When entering a Spend Money transaction, the interface allows you to enter:

• Amount ($)
• Quantity
• Description
• Tax code, etc.

 

However, the Quantity field has no functional effect at all:

• The line total does not multiply Amount × Quantity
• The field does not update anything on screen
• The recorded transaction ignores the quantity entirely
• Reports also ignore it
• The field visually accepts input but has zero functional purpose

 

Example:

 

Entering:

• Amount: 2.00
• Qty: 5
• Description: BOTTLE OF MILK

 

You would expect a total of $10.00, or at least for the amount to reflect the quantity in some way.

 

Instead, the Total remains $2.00, and the quantity is effectively meaningless.

 

Why this matters

 

For many businesses, Spend Money is used for:

• Consumables
• Fuel
• Stock purchases
• Bulk purchases without item cards
• Supplier bills paid from EFTPOS terminals
• Tracking per-unit costs
• Data accuracy for reporting

 

Having a non-functional quantity field breaks the workflow and forces users to manually calculate totals every time, defeating the purpose of having quantity support in the first place.

 

Confirmation from MYOB Support

 

I have an open case for this: 02666678

Support confirmed this is a known issue but did not provide a timeframe for a fix.

 

Questions for the community

1. Can anyone else reproduce this on their file?
2. (It happens for me on both Mac/Safari and Windows/Chrome.)
3. Has this field ever worked correctly for any MYOB Business users?
4. It appears it may have been non-functional for a long time.
5. Is this on the product team’s roadmap to be repaired?
6. Quantity fields should never be decorative — this directly affects accuracy and speed.

 

Screenshots

 

(Attached in the post — interface vs actual recorded transaction.)

If anyone else is affected, please comment so MYOB can see the impact. This seems like a fairly fundamental functionality issue and not something that should require workarounds.

Screenshot 2025-11-26 at 11.03.40 am.png

dbarkho

Thanks for the reply, but this doesn’t address the issue I’ve reported.

 

I’m already aware that:

• The Amount field can evaluate expressions (e.g. 2*5 → 10), and
• The Quantity field can be used for things like km, litres, etc.

 

The problem is that on Spend Money, the Quantity field is not actually being used in the calculation at all.

 

At the moment:

• If I enter Quantity = 2 and Amount = 5.00, the line still posts as $5.00, not $10.00.
• In other words, Qty × Amount ≠ Line Total — Qty is effectively ignored.

 

That means:

• We have to manually pre-calculate everything in the Amount field (which defeats the whole point of having a Qty field there in the first place).
• It’s inconsistent with how quantity/amount behaves elsewhere in MYOB and in pretty much every other accounting system.
• It creates real risk of under- or over-stating spend if someone assumes Qty is being honoured.

 

This is why I raised it as a bug / design defect, not a training question:

• Either Qty should be part of the calculation logic, or
• If MYOB’s position is that Qty is “for reference only”, that needs to be clearly documented in-product — and frankly, that’s not fit-for-purpose for most businesses actually using it.

 

Can you please confirm this has been logged with product/engineering as a defect in Spend Money behaviour, not just filed as “feedback”?

 

Happy to provide a simple example/file if that helps, but you can reproduce this in seconds in any file:

1. Go to Spend Money
2. Enter Qty = 2, Amount = 5.00
3. Observe that the transaction still only records $5.00, not $10.00.

 

This is the core of the issue.