Upload receipts

Question

My camera is not working on MYOB ASSIST to capture a receipt to upload.

Genreve_S · Answer

Hi @SuznRoy,

That sounds very cumbersome, especially if you’re using the camera a lot in MYOB Assist.

We’re not seeing a widespread issue with the camera in the app, but a few different things can cause problems. You can try these steps:

* Check the camera permissions on your phone for the MYOB Assist app (Camera and Photos/Storage need to be allowed).
* Check the user’s access in MYOB – the login you’re using in the app needs Purchases (and/or Sales) with Create & edit access, otherwise uploads from Capture can fail.
* Delete and reinstall the MYOB Assist app, then sign in again and try capturing a receipt.

If you’re still having trouble after that, the best next step is to get our support team to take a closer look. You can:

* Log a support ticket from MyAccount, or
* Start a live chat with MOCA, our virtual assistant.

Regards,
Genreve