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ATO invalid

Have a staff member who has given their TFN, however MYOB is saying it is invalid. She has shown me the paperwork from the ATO so I know the number is correct. Not sure what to do.

Thank you

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Hi Princess

Thank you for your reply. I think your suggestion has worked but will wait for the next pay run to be sure.

I appreciate your help.

Regards

Judy

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Hi Princess

Thank you for your reply. I think your suggestion has worked but will wait for the next pay run to be sure.

I appreciate your help.

Regards

Judy

Hi Malvena1995,

That’s a bit rough, especially since you’ve already double-checked the ATO paperwork and the TFN there looks right. No worries though, let’s try a few quick checks to sort it out:

Head back to the employee’s payroll details and make sure the TFN is entered exactly right
Double-check their date of birth, some validations use DoB and a small typo can cause issues
Make sure their employment type is correct and a tax table is selected
Delete the TFN, save the card, then re‑enter the 9 digits manually and save again

I also found this post about invalid TFNs, give it a skim to see if it helps.

Cheers,

Princess

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