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Payroll - creating new employee

BronwynHamster

Would MYOB please immediately pop back in the "manually enter details" which has literally disappeared over the last few hours from the create new employee card. We do not wish to use your employee onboarding. Whoever thought it was a good idea to remove in the first place?

Thanks in advance.

Bronwyn

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Accepted answers

Isaiah_C

Hi Everyone,

I totally get how annoying it is when you're all set to add a new employee and the "manually enter details" button decides to do a little disappearing act. Sorry about the hassle! We've rolled out an update recently, and because of that, some users won't see that option straight away. The good news? You can absolutely bring it back by opting out of employee onboarding.

If you're on the desktop version, head over to: Set up > General Payroll Information. You'll find the setting there.

If you're using the browser version, head to: Payroll Settings > General Payroll Information. Same settings lives there too.

Once you set it to "Optional, ask me every time," the manual entry option should reappear without any fuss. Here's the help article as well, in case you want the full rundown. Employee self-onboarding.

Regards,

Sai

All comments

BronwynHamster

Sai, jumped the gun. I was accessing the incorrect area on the desktop version. All working smoothly. Thanks for the update, Bronwyn

BronwynHamster

Suzy888, aren't you the "thinker outside the box"! Didn't occur to me. Thanks!! Hopefully, MYOB will address. To contact support takes so long, especially when they don't want to revert to the initial prompt.

Doreen_P

Hey @BronwynHamster,

It’s a bit confusing when a familiar button seems to vanish while you’re steering clear of onboarding. I’ve replicated the flow and can see the “Enter details manually” option is still available when creating a new employee card, and I’ve added a screenshot below for reference.

If you still can't find the "Enter details manually" button, make sure to reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. They can check why the said button isn't showing up on your end.

Cheers,

Doreen

BronwynHamster

Would someone please address this? Thanks.