Payroll Error Message

tassonpa

Hello:

 

How do I correct the following error message received when I try to print payroll reports?

 

Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 7a4ab7b0-b33a-4b09-8806-4cc7e00d8341

Isaiah_C

Hi @tassonpa,

 

Sorry to hear you're hitting that "Something went wrong, please try again or refresh the browser" message when trying to print your payroll reports. A couple of quick things you can try that usually do the trick:

 

• Give it a go in a different browser or try incognito/private mode
• Clear your browser cache and then jump back in
• If you can, try using a different device or another user login, just to see if it's an access-related hiccup

If it's still being stubborn after all that, best to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account, and the team can dig a bit deeper for you.

 

Regards,

Sai