I have had a payment from a client paid with credit card. It has appeared in my Bank Statement but it does not appear in the Bank Rec so I cant balance. This has happened two months in a row now. I emailed them they said to ring them. I told them I dont have time read the email. Crickets.
I find it amusing that I pay MYOB monthly for the past fifteen years and now I have to ask other users how to fix the issue because MYOB wont answer! Might be time for Xero!