I created an invoice, and it has been paid (the correct amount, and on time). However the invoice is showing as outstanding on the Dashboard. It has been allocated to Sales income. Under the Apply Rule Template box it says 'Income from my invoices'.
Hi @RLa2,
I know it can be confusing when invoices still show as outstanding even though you know they’ve been paid.
What usually happens in this situation is that the bank transaction has been allocated straight to a category (like Sales income) instead of being recorded as a payment on the invoice. That means the money’s in your accounts, but the invoice itself hasn’t been marked as paid yet.
A quick way to check:
If the payment is matched to the invoice, but it’s still showing as outstanding, it might need a deeper look at the file. In that case, the best next step is to contact our support team so we can check it from our side. You can:
Regards,Genreve
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