Super Payment Reversal

bettymilner

When paying super, I accidentally selected the wrong default "pay from" account. After recording, I clicked reverse payment, and it now shows ‘Reversal completed’, but the individual super contributions have not reappeared in Create super payment. The pay run is locked, so I cannot trigger a recalculation. How do I re‑link/re-find the contributions to the Pay Super system so they appear in Create super payment again? 

Genreve_S

Hi @bethanymiller, 

 

Yeah, that is a bit odd when a reversed super payment doesn’t pop back into the Create super payment window.

You can try:

• Go to Payroll > Super payments > Create super payment
• Widen the date range so it covers the original pays
• Make sure the filters are set to all employees / all funds and any “overdue only” option is turned off
• Refresh the page and check again

If it’s still not showing after that, it’s best to get in touch with our support team so they can dig into it further. You can jump into MOCA, our virtual assistant, to get through to live chat, or log a support ticket from the My Account page.

Regards,
Genreve