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MYOB Team issue - cant add employee to Approving Manager

MBJackie

I have a new employee, she has completed the onboarding and i have added her as an employee in MYOB Team, however when i go to add her to a location it doesn't allow me to. This has never happened before. How can i add her if the available employee dropdown box says "no matches found"?

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Genreve_S

Hi @PeterWongACT,

Thanks for posting about the trouble adding your employee as an approving manager.

I’ve had a look into this, and it turns out there’s a current issue with MYOB Team that our developers are already working on, so it’s not anything you’ve done wrong.

For now, there isn’t a solid workaround in the portal, so we’ll need to wait for the dev team to roll out a fix. Once that’s released, the approving manager list should start working as normal again.

Thanks for bearing with us while we sort it out.

Regards,

Genreve

PeterWongACT

ps, any advise would be appreciated, the new employee starts tomorrow, thank you, Peter

PeterWongACT

Hello,

I am having the same problem with this feature and a new employee, I have gone through the check list, they are in my employees list but when I go to location and chose the approving manager they do not appear, this has never occurred before, is it a MYOB glitch? thanks Peter

MBJackie

Hi Doreen

Thanks, i have added them as an employee and i can see them on that tab, but When i click on locations and then try and add to my approving manager i can see all my current employees but just cant add my new one.

Doreen_P

Hey @MBJackie,

To make the employee appear in the location dropdown, you’ll need to add them in MYOB Team first before assigning a location. I’ve attached a link you can check for the steps on how to add an employee. Once that’s done, you should see them in the list without any issues.

Cheers,

Doreen