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My.myob manage staff users

TanyaBennett

When I go to My.Myob & select Manage Practice Users , the staff member is shown as available, however when I then go to Manage online File Access, they do not appear on the list to select. Can you please advise how to correct this. Thanks

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TanyaBennett

Thanks, I was not going to Partner.myob.com. I now have access & can see my staff and client files, however it only goes up to clients starting with P? All clients after P do not show on my list? It does not give me the option to a second page or anything? Do i look somewhere else for these?

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TanyaBennett

Thanks Doreen. So how does it work now as a MYOB Partner we normally get the clients to invite our business partner in with admin, online access, etc & then through the MyMyob we allocate what staff member we want to work on the file? Are you now saying that we get the invite from the client & then we open their account and have to invite our staff member in?

Doreen_P

Hey @TanyaBennett,

My.myob has now retired, so managing users happens directly in MYOB Business or AccountRight. If you’d like the full details, check out our announcement post about the change.

Cheers,

Doreen