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Unable to submit Pay super in Account right

IshuGupta

Hi Everyone,

Are we aware of any problems with pay superannuation in account right.

We are unable to submit contributions and ar receiving message that the service is not available right now.

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SueanneJean

Same, I went to process again and it came up with errors against two employees with invalid superfunds. I was able to fix and process/pay! Phew! *insert sweating emoji*

CJ-Jube

Mine is now working, it has gone back to telling you which employee's super has the problem against it which allowed me to work out what needed to be fixed to continue instead of the unhelpful message that it threw up previously. Thanks

IshuGupta

Hi @Isaiah_C can you confirm if the issue has been fixed now??

Isaiah_C

Hi @SueanneJean,

You're 100% right to raise this. This isn't your everyday "something's not working" issue, especially when it impacts compliance and reporting obligations. The good news is we've taken steps to improve the error messaging now. While the payment may still reject when you retry it, the error message should be much clearer and give you the specific validation detail you need to fix what's holding it up. Once that's corrected, you should be good to re-process the payment.

Regards,

Sai

SueanneJean

I agree - should be something about this on the MYOB status page. This is not just your everyday "somethings not working" issue - this impacts regulatory compliance reporting obligations!

NatalieC76

Same issue. Pretty annoying that it wasn't highlighted anywhere like in the MYOB status, or anything helpful sent to customers. Also realised htere is absolutely no way to contact MYOB for support or help.

Doreen_P

Hey @Danielle1,

We're aware of the issue with recording super payments. Our developers are already investigating. If you haven’t submitted a support case yet, we recommend creating one via My Account so your account is tagged as affected and you’ll be notified as soon as it’s resolved. If you’ve already got a case lodged, you’re all set and don’t need to create another.

Cheers,

Doreen

Danielle1

Hi yes we have had this same issue for a week now..?

CJ-Jube

I am having issues too

CJ-Jube

I am having same issue too

annettemc

I'm having the same issue. Has been 24 hours and still unable to submit and pay super. I will also create a case.

IshuGupta

Hi We have now created the

Case #02776704

Genreve_S

HI @IshuGupta,

Thanks for posting. You’re seeing the same Pay Super issue in AccountRight that our team’s already aware of and working on.

If you don’t already have a support case logged for this, I’d recommend jumping into My Account and creating one so we can link it to the existing investigation on our side, so you can get a notification once it gets resolved.

Regards,
Genreve