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Recurring Sale Invoices not saving

CCI

I'm using AccountRight Standard 2025.11.1.9 [Desktop] and found that creating new sale invoices via Use Recurring are not being saved by MYOB and do not show in the Sales Register after being recorded. This has only started happening since today. Is this a global issue or a glitch in my data file?

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Accepted answers

Isaiah_C

Hi @CCI,

At this stage, we haven't received any reports of this being a widespread issue. In most cases, this sort of thing comes down to filters in the Sales Register. It's worth heading into Sales > Sales Register and checking that Search by is set to All Customers, and that the date range covers the invoice date you used. Often the invoice is there but just hidden by the filters. If everything looks fine there, you can also try clearing the AccountRight cache, as this can help fix display or refresh issues.

If it's still happening after that, the best next step is to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so the team can take a closer look with you.

Regards,

Sai

All comments

Doreen_P

Hi @michael152,

I can see why that would be a pain, especially if it’s only happening on some invoices and not others. A good first step is to clear the AccountRight cache, as that can sometimes fix odd behaviour like this: Clearing the AccountRight cache. If that still doesn’t do the trick, you may need to recreate the recurring transaction from scratch: Recurring transactions. If it’s still not lining up after that, you can reach out to our support team via the Contact Us page so they can take a closer look.

Cheers,

Doreen

michael152

I have this problem but it only applies to some invoices, i cant find the problem. I have tried changing dates to no avail. accountright desktop online. Its a pain

Toovey

Just had an upgrade installed, as below. Was able to update a previous invoice that I created last week, but still can't create a new invoice. I have resorted to creating invoices in an Excel template in the interim, which works because I only issue a few invoices every month but it isn't sustainable given GST returns etc.

I was hopeful that the issue had been sorted in this version, but it isn't - for me at least.

Debbo

support is not great

reibelpb

Also started have this problem

Debbo

there is a bug for sure. I cant even login to a company file now. have done everything they say - twice now!

Toovey

This is not a solution!!

Toovey

I've just discovered the same issue with my software. I issued a new invoice on Jan 17th with no problems, and I see there was an update installed then as well. I just tried to do my month end invoices and they wouldn't save. I've tried all the so called solutions on this thread and nothing has solved it. It seems clear to me that there is a bug in the last update that MYOB need to find and squash ASAP!

Debbo

I cant even get into my Company files now. Come on MYOB, enough is enough, please fix this issue.

Migrationexpert

I have no idea why @Isaiah_C has flagged this issue as solved. IT IS NOT! I have tried every single option including backup and restoring, clearing cache, uninstalling and reinstalling and the system works for a while and then the issue starts again. MYOB what are you doing about this issue, as we see no urgency in having the issue fixed!!

Grouse21

stopped working again- go figure !!!

Grouse21

HI Debbo,

I just got my sorted fingers crossed. There is a bug with the recent update that is affecting certain computers so they are working on it. i could get my offlines to work on my other computer. this one hadnt had any nortons upgrades for at least few months as i only use ti to travel I had a nortons upgrade utilities on the 29/1- i have uninstalled this and rebooted and removed MYOB cache and at this stage it is working- finger crossed. Not holding my breath. The reason on the chat line very helpful and patient . They will be sort an upgrade to sort this but dont know when

Migrationexpert

I did this and it worked for a short while and then the issue recurred. MYOB really needs to fix this urgently now as we cant keep on uninstalling and reinstalling. FIX IT!!

W_L_F

I'm having the same issue... made an invoice offline earlier today, but now can't make an invoice - it goes through the motions, but nowhere to be seen. Cleared the cache as suggested in an early post above, but still the same issue, restarted a number of times - what's the deal MYOB?

@CCI @NolaStanley

Grouse21

Having the same issue. Enter the invoice and it wont save. cant generate invoice . This s is occurring on my offline myob. My online appears ok. Need this sorted ASAP so I can invoice people. This is not good enough. Have tried clearing google cookies ect. made no difference. Please sort

DarrenVM

This is very frustrating. MYOB needs to fix this urgently.

Diana_L

I have the same issue with Purchases. Nothing will save. Very frustrating! Seems like a bug in one of the updates it seems, as nothing else seems to work to solve the problem. Please MYOB get this fixed.

L_Goode

Having the same issue, cleared cache didnt help, un/reinstalling and all they happened was one entry was "recorded" made a second it wasn't and then the first one also disappeared.

DarrenVM

I am also using AccountRight Standard 2025.11.1.9 [Desktop] and are experiencing the same issue as other users. When creating new sale invoices via Use Recurring are not being saved by MYOB and do not show in the Sales Register after being recorded. Can you please fix this.

Debbo

Hi Sai

why have you marked this as Solution? it is not the solution. Please have this issue sorted ASAP it is effecting a lot of businesses.

cheers

Debbo

Wayne_G

I'm also having the same problem. Sales and purchases are not saved. I restored a backup and it worked for awhile but failed again before I could re enter all the transactions.

This is really urgent, we are unable to operate our business!

Debbo

from this forum Id say there is a widespread issue MYOB, seems since last version update too?

Earl_HD

Hi @Debbo,

Thanks for providing the screenshot. It’s unusual that you’re still experiencing this issue after basic troubleshooting, so the next step is to reach out to our back-end team so they can take a closer look for you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

Debbo

I'm using

And I am having the same issues. Won't go past one invoice number. I even created a quote, it used the next inv number. Then I tried to change it to an invoice. Looks like it does but it doesn't save. I cleared the cache, no change.

cheers

Deb

LarsenThompson

Hi @CCI ,

Are you an online member? We are having a similar issue with sales not recording and are wondering if this issue is specific to offline users...

Best wishes,

L&T

Casixx

I have the same issue. 2 days ago I was on the phone to MYOB for over 1 hour. The issue was resolved once Accountright was uninstalled and re installed however the next day same issue. All invoices, purchase etc that are entered are not there.

They need to sort this out asap, business' rely on this!

Abbie_Chen53

Thank you for your update. I have tried to reinstall MYOB however the issue still unresolved.

CCI

Hi @NolaStanley, @Abbie_Chen53, @Julie_A_C

Just got off the phone with MYOB. I had to uninstall MYOB and then download it again, using Google Chrome as this browser is more MYOB friendly, from their support downloads page.

BEFORE you uninstall MYOB please make sure you have a backup of your data file as you will need to restore the backed up data file.

Abbie_Chen53

Hi@"Isaiah_C"

I have the same issue too. Can someone please resolve the issue as a matter of urgency! Thank you!

Julie_A_C

Hi @Isaiah_C , @CCI , @NolaStanley ,

Recurring sales, recurring spend money and new sales are all not recording.

Please get this resolved now as I have a client to see shortly where i will need to be recording over 50 sales invoices and when they don't record I don't think myself or my client should be out of pocket for my time due to a MYOB error.

NolaStanley

I have lodged case also. I note that your original message has been flagged as solved!

CCI

Hi @NolaStanley

I have lodged a case with MYOB as none of Sai suggestions has worked for me. I think my data file has a gremlin.

Isaiah_C

Hi @CCI,

Regards,

Sai

NolaStanley

I am having the same issue with purchases not being recorded. (Using same version as you). Maybe there is a glitch as you say. Please post again if you find a solution - thanks. Would be nice to be able to speak to someone from MYOB about this!