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Won't let me post to a category

rollo1953

I am trying to update transactions I have imported and when I try to assign a category and hit save it gives me an error message and wont let me save. have attached a screenshot of the message.

Screenshot 2026-02-01 091249.png

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Accepted answers

Genreve_S

Hi everyone,

Just a quick heads up about the recent trouble creating transactions from the Bank transactions window.

We did have an issue on our side affecting this (you can see it on our status page here: https://status.myob.com/incidents/807532), but it’s now been marked as resolved. If you’re still seeing anything odd, try logging out of MYOB and back in first, then give it another go.

If things are still playing up after that, you can:

log in to My Account and lodge a support ticket, or
Jump into MOCA, our virtual assistant, and connect to live chat from there.

Regards,
Genreve

All comments

gkihano

It is working now. Thank you for fixing.

Genreve_S

Hi everyone,

Just a quick heads up about the recent trouble creating transactions from the Bank transactions window.

If things are still playing up after that, you can:

log in to My Account and lodge a support ticket, or
Jump into MOCA, our virtual assistant, and connect to live chat from there.

Regards,
Genreve

Flaxworx

Same here, could not even get hold of the helpdesk and the "manual" solution is not working either. But their invoice arrived on time ... 3 days and counting now and I really needed to get this done today as I am away for the rest of the week. its beyond a minor incovenience.

cheerybeauties

I'm also having this issue tonight when trying to match bank transactions.

Muzza11

I am having the same issue - MYOB team please help!

RBFab

Same issue here appears widespread.

CooperS

Same, I am trying to post the insurance category and get the same message. The transactions are split between GST Fre and GST? have been trying for the hour!

dramafarma

Its really frustrating when MYOB know there is an error but do not post that they are working on it - like everyone else I tried to resolve it thinking it was a local issue - even to the point of downloading another browser.

MYOB Support communication is pretty awful.

MV2026

Same thing is happening to me this morning. I even tried logging in on a different computer and still not letting me assign categories. Hopefully MYOB will fix first thing Monday. Very frustrating.

bibrasoils

omg omg how frustrating

DM8

I have had the same thing happen to me, yesterday & today (Jan31, Feb1). Tried laptop, desktop, changed from Wifi to hotspot & still the same error message. Very frustrating for EOM.

gkihano

I have exactly same issue.

DannyBrushsense

I had same issue yesterday and today. I have a case number emailed to me , no other response or explanation.

erlsridge

Alot of people are having the same problem. The error showed up yesterday afternoon. Multiple people have reported it to MYOB through support on their account. However, we have had no action from MYOB as yet

SueAlbury

Same thing happening here, annoying as I wanted to allocate today.