MYOB ACCOUNTRIGHT - Payroll onboarding PDF View disappeared

Question

Good morning,

This morning the Accountright Payroll Onboarding "View PDF" option has disappeared when trying to save/print an employees submitted details?

Can you please advise why this has occurred and if this is an ongoing change?

Thank you

Michaela Johnson

SusanHi · Answer

On 05.02.26 we sent an email to MYOBteam, we received their response on 24.02.26 and 26.02.26 mentioning they are actively investigating this behaviour, and our case has been attached to the investigation so they can update us as soon as there’s progress or a fix deployed.  They are unable to provide an exact timeframe but it has been raised as a priority with their product and platform teams, and they’ll keep us updated as soon as there’s any change.

We mentioned our concerns re Fair Work compliance purposes as we save these pdf files as documented proof that the FWIS and CEIS were provided to the employee, and the employee consented to receipt, including the relevant date and time stamps.

We also sent an email to Flare on 05.02.26 and still waiting for their response.

SusanHi · Answer

Thank you Genreve, I had already saved the employees details from the Reports menu and logged my enquiry with the myobteam.

Genreve_S · Answer

Hi @SusanHi,

You’re right, the View PDF button for self‑onboarded employees has recently gone missing in AccountRight (desktop and browser). This is a known issue the team is working on, not anything you’ve set up incorrectly.

In the meantime, you can still see the employee’s details by running the Employee Employment Details report in Reports > Payroll > Employees and filtering for that employee.

If you have a few employees affected or things don’t look right, it’s worth getting in touch with our support team so they can review your file and link it to the investigation. You can reach out by creating a ticket on the My Account window or connecting with live chat through MOCA.

Regards,
Genreve