nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

MYOB shutting down when edit employee card

tweedy1

Im wanting to edit an employee card and MYOB is shutting down "something went wrong"

Attached is the details of error

I have been trying for the last two days

errorLog 14.05.25.txt

errorLog 14.05.25 (1).txt

Find more posts tagged with

Accepted answers

All comments

Doreen_P

Hey @tweedy1,

Good on you for checking in with your IT and following up about getting a repair script run on your file. For anything that needs a script run, our team are the best people to reach out to. As moderators, we don’t have access to the backend tools or account details needed to do that safely, but our support colleagues do. If you pop onto Live Chat via our virtual assistant, MOCA, the team there can access your file details and organise the repair script from their side.

Cheers,

Doreen

tweedy1

I have just tried with our IT and he asked if you could run a repair script on the file linked to this email once again please.

It is something you have to do at your end

Thank you for your assistance on the urgent matter

Kate

(New) Greenphase Pty Ltd

tweedy1

I have just tried with our IT and he asked if you could run a repair script on the file linked to this email once again please.

It is something you have to do at your end

Thank you for your assistance on the urgent matter

Kate

(New) Greenphase Pty Ltd

tweedy1

Sorry but i am not going to hang onto the phone for over 45 minutes

The serial number of our file is: **********1 and client number is ******0

Name of the file is (New) Greenphase Pty Ltd

with this information you must be able to assist

tweedy1

Hi Genreve

Sorry its still doing it

Attached a current error details

errorLogB.txt

Genreve_S

Hi @tweedy1.

Thanks for sending through those error logs, very helpful. That DataNotUniqueError inside the log usually means the system has saved the same info twice in the background.

I’ve run some fix scripts on the files linked to your email address. Please log out and back into AccountRight and try editing that employee card again; the error shouldn’t pop up anymore.

Regards,

Genreve