Does anyone meet this payroll error?

MANCAVE01

We processed payroll as usual. 

You can see pay run shows 58 staff on list, but we only have 28 when you click in.

I double check Single Touch Payroll reporting for ATO, it shows all correct with 28 staff.

What can we fix for that 58 showing on payrun

 

Earl_HD

Hi @MANCAVE01,

Thank you for providing the additional information. From what you’ve described, the 58 staff you see on the pay run is most likely coming from duplicate or historical records in that specific pay run rather than extra employees being paid. Reversing then reprocessing the pay will usually fix this issue, please see this help page fore more information about: Fixing a pay

If the issue remains the same, make sure to reach out to our team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

I hope this helps!

Regards,
Earl