Bank Transactions (unallocated transactions) link on theDashboard won't load.

Melissa_IKTB

Hi, 

 

 

I can not access the Unallocated Transactions page from the Dashboard to allow me to allocate the transactions. This has been happening since friday. I assumed MYOB was having issues but it's happening again today but just in 1 file. I have 4 files with MYOB and this is only happening in 1 file so i know it's not the browser (although i have tried 2). It initally shows its loading but then stays as a blank screen.

 

Please advise how i can fix this.

 

I have already deleted cache/cookies/updated chrome brower/tried edge browser/windows updates are all up to date and it's still happening.

 

Thank You

Earl_HD

Hi @Melissa_IKTB,
 

Thanks for posting and for double‑checking things on your side first.

 

We’re already aware of an issue where the Bank transactions / Unallocated transactions page loads as a blank/white screen. Our dev team is working on a fix, and in the meantime it’s best to reach out to our back‑end team so they can tag your specific file as affected.

 

Before you contact them, have these ready so they can jump straight in:

• Your serial number
• The email address you use to log in

You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl