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Pay run not showing in STP

Lawncare500

Hi I have a pay Run from January 2025 that is not showing in STP report, how do I fix this.

Thank you in advance.

Regards

Graham

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Lawncare500

Hi, I have received a response from MYOB which I will paste below. I have determined that all is ok as even though the payment appears to be missing in the STP report it has actually been received by the ATO and my staffs records match what is on MYOB.

Hi Graham,

Thanks for your request

I understand how concerning it is that a pay run is missing from your Single Touch Payroll reporting. Apologies for the delay in response since this case was recently transferred to me and we appreciate your patience on this matter. No worries, I am here to assist you.

As advised, to ensure that the pay run is really missing, it is highly recommended to generate all three significant payroll reports such as:

Payroll Activity Report
Payroll Register Report
Year-to-date Verification Report (under Payroll> STP reporting>EOFY Finalization tab> select year 2024/2025

If all reports match and the pay run is missing in all reports, you may need to undo your finalization under Payroll> STP reporting>EOFY Finalization tab> select year 2024/2025. Then create the pay and send it to STP reporting. However, it is recommended to reach out to the ATO for the best workaround before undoing 2024/2025 finalization.

On the other hand, if the pay run is missing only under STP report but not in the Year-to-date report, then you may safely ignore it missing under STP reporting. The reason it went missing was caused by reporting past dated pay run wherein when asked if you would like to report a pay run as a new pay run, the option report as an updated pay run is selected causing it to appear zero under STP reporting but the amount is added on the reports.

Please let us know how you go with this.

Simon-C

Hi DAL-WA, starting with the easy things first...

Have you clicked the "Send update event" button in the STP reporting centre?
Can you confirm the business is reporting via STP Phase 2? As Phase 1 has not been compliant for years, it no longer reports to the ATO.

Regardless of the above, our team will take a look for you from your already submitted query.

DAL-WA

MYOB Team <myobteam@myob.com>

I have lodged a query regarding an issue with STP reporting, as the current situation is not correct and may cause serious compliance problems.

While the payroll figures within MYOB appear to be correct and balanced internally, the STP reports are showing $0.00 and are not reporting the payroll amounts to the ATO. This means that although MYOB balances on our end, the reporting to the ATO is compromised.

This is a significant concern, as it affects our statutory reporting obligations. I have already attempted reversing and reprocessing a payroll, however the same issue has occurred.

This matter must be investigated urgently and advise on how this can be rectified?

I look forward to your prompt response?

Genreve_S

Hi @PS-NSW,

That certainly is a bit of a hassle if the correct values are not being shown in ATO. If the software reports are correct, it usually means the pay itself is fine, it’s just how STP is showing it:

First, in Payroll > Payroll reports, run Payroll activity and Payroll register for the period and for the year. If those match and include the pay, the numbers are right.
Then go to Payroll > Single Touch Payroll reporting, choose the correct pay year, and Either Send the update event (or run a $0 pay run for the affected staff) and lodge it. Wait for Accepted, then check STP/ATO again.

STP can show $0.00 if it went up as an update event (it only updates YTD), if a pay item is set to Not reportable/To be assigned, or if the pay was done before STP was turned on or under the wrong payroll year.

If you’ve tried that and it’s still not right, the best bet is to reach out to support by creating a ticket on the My Account window or connecting with live chat through MOCA, our virtual assistant.

Regards,
Genreve

PS-NSW

We also have a similar problem. Payrun amounts in Payroll module are correct, however both the STP report in MYOB and the submission to the ATO have 0.00 balance. We have tried reversing the pay run, and redoing it - however again Pay run amounts in Payroll module are correct but the STP report in MYOB and the ATO submission still have 0.00 recorded. Can someone help with an explanation and a fix please?

DAL-WA

I have notice the same thing in my STP report. All the pays being reported are O.00 balance. Yet all allocations match. I also have random dates in the STP with 0.00 dates which I have not done. When I print out Report it gives me a year to date report of each employee. Something is not right and im at a loss how to fix it

Lawncare500

Hi Genreve, thank you for the reply, this issue was discovered by our Accountant when he compared the STP amounts with the amounts in MYOB report "Summary of Payments", there is a difference of approx 1K which exactly correlates with the pay run that has not been recorded in STP. Where to from here?

Genreve_S

Hi @Lawncare500,

Normally, once you record a pay run, it’ll just show up in STP, so that does sound a bit odd.

A couple of quick checks:

First, ensure that the pay’s definitely there under Payroll > Pay runs, and that the Payroll activity and Payroll register reports appear correct.
Then, jump into Single Touch Payroll reporting, set the year to 2024–25, widen the date range, and select 'Show all statuses', especially around the January 2025 pay.

If it still doesn’t show in the STP list, but the pay is in Payroll > Pay runs and your Payroll activity/Register reports match, the correct year‑to‑date amounts are still what’s being sent through to the ATO.

Regards,
Genreve