Viewing a order attached to our invoice

ShelleyT

Hi, I'm having trouble viewing a downloaded order that has been attached to our invoice.

The attachment appears but I don't know how to open it

I have no trouble viewing attachments in bills area just invoices

Hope someone has some advise

Thanks in advance

Genreve_S

Hi @ShelleyT, 

 

It sounds like you are having a hard time saving copies of your invoices. You’re not missing anything; the software doesn’t save those invoice email attachments (like your downloaded order) back onto the invoice. You’ll see attachments on bills, but not on sales invoices, so there’s nothing to open from the invoice later on.

Best workaround is to tick “Email me a copy” when you send it, or save the order PDF somewhere else (like with the supplier bill) before attaching it to the email. You can read more about it from this old thread. 

 

Regards,
Genreve