Hi,
Asking for help on how to match this bank feed.
TYA
Hi @jref,That's a tricky one, and thanks for the additional details. It’s not possible to match two separate bank feed withdrawals directly to a single electronic payment record, each bank line needs its own matching transaction. You'd need to delete the Electronic payment first then process separate electronic payments for each amount so each one matches one bank transaction (dates/amounts should line up with the bank feed).You can also reach out to our back-end team for more help! You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.Regards,Earl
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