Reconcilliation

Question

I have reconciled all months in last quarter  but on the reconciliation report, some

"Outstanding cheques" have appeared ( this last month there are 52 of them). They have not been missed in the reconciliation, and some date back a few years.  I have never had outstanding cheques in the system.

Anyone have a solution to my problem?.  I rang MYOB but the guy I spoke to didn't have a solution to my problem.  Cheers

tanianorton · Answer

I've had this happen from time to time. Unfortunately the only solution I have found that works every time is to go back and undo all the existing reconciliations and then redo them. It sounds time consuming but isn't as bad as it sounds. It also gives you the chance to check and make sure they are not duplicates that have cropped up somehow.

Genreve_S · Answer

Hi @DK18,

Thanks for giving the fix a go. Since the out-of-balance is still hanging around even after undoing the 31/12/2099 reconciliation, the next best step is to get our support team to take a closer look.

You can get in touch by lodging a support ticket through My Account, or by jumping on live chat via MOCA, our virtual assistant.

Regards,
Genreve

DK18 · Answer

Hi Harper - this doesn't seem to work for me. I have tried it twice and every time I undo the reconciliation all of the old transactions appear again. Any other ideas?

Does this seem to be a recent issue for a number of users?