Unable to allocate a bank transactions to their payrun and pay super items

sjl81

Hi, I have been having a problem trying to match the bank transactions for some payrun and pay super transactions on one particular date.

 

The payrun payment method is set to cheque, so its not anything to do with it still being in electronic clearing.

 

From previous replies to similar issues, I did notice that these transactions had already been reconciled.

 

I undid the previous reconciliation, however the transactions still cannot be matched.

 

Can anybody please help.

 

Thanks!

Earl_HD

Hi @sjl81,

Appreciate the detailed info you’ve shared. That is a tricky one. Can you please double‑check that those pays are truly unreconciled? If you go to Banking > Reconcile accounts and see those pay transactions ticked, untick them and save, once they’re unticked, they should appear as available to Match in the Bank transactions window.

If the issue persists, make sure to reach out to our support team directly. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl