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Payroll Crashing in Accountright

Kazzablanca

HI - since I updated to the single sign on I can't process payroll in Accountright - only in the web version. Will this be resolved soon?

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Accepted answers

Mike_MYOB

Hi all, our team has deployed a fix for the payroll error. If you are impacted, please logout and log back in to pick up the fix. Thanks for your patience while we got this sorted.

All comments

Kazzablanca

Perfect - that worked for me. Thanks Mike!

Mike_MYOB

Hi all, our team has deployed a fix for the payroll error. If you are impacted, please logout and log back in to pick up the fix. Thanks for your patience while we got this sorted.

Kazzablanca

Kazzablanca

HI Mike,

I was processing with 10 employees. Also - can't actually even get in to process a new payroll. It just crashes when you press the button to pay employees.

Mike_MYOB

Hi all,

Regarding the 'something went wrong' error message with payroll. We are investigating this with the incident management team and will get this posted up on our status page asap.

In the meantime, payroll processing via the browser does not seem to be affected
You can review how to process payroll in broswer here

Another option that some customers have found works in desktop is to retry the payroll in smaller batches, this error may be linked to processing payroll for large batches (~100 employees)

Luco1983

Is there a solution coming for this problem? thx

Kazzablanca

HI - I lodged a support case yesterday with MYOB - haven't heard anything back yet. I am going to start getting a million phone calls if it can't be resolved. I have many clients who process payroll on Accountright and don't know how to use the web version. Also the web version doesn't have the same flexibility as Accountright so is not a feasible option

HeroSushi

Hi, we have the same issue - any updates?

MDarker

Also having the same issue and now i can't access a saved payroll in the browser also. I spent 1.5 hours on live chat with myob yesterday with no resolution

Benice_Kilner

Hi, we have the same issue - any updates?

Kazzablanca

HI Earl,

I have done that and still no luck. Any other suggestions? I will lodge a case with MYOB as well

RBischa

The same thing is happening to us since updating to single sign on, we can only process wages through the web browser. when will this be fixed

Earl_HD

Hi @Kazzablanca,

That does sound like a bit of a hassle, especially since it was working fine before. As a first step, I’d recommend clearing your AccountRight cache to rule out any software discrepancies, this often helps resolve behaviour like what you’re seeing.

In case the issue remains the same, make sure to reach out to our support team directly. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl