nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Logged a support request (Ref: 02883741) but no reply?

markangus

I'm trying to resolve an issue with applying a payment to an invoice - it won't let me apply it?
I've lodged a support request - but no one seems to be seeing it?

Any ideas?

Thanks

Mark

Find more posts tagged with

Accepted answers

All comments

markangus

Yes - I’m trying to apply a payment from the bank transactions list in MYOB. I’ve done this many times before against this invoice (as it being paid down over time). Now suddenly it doesn’t want to allow the payment to be applied, as the invoice doesn’t appear in the Match screen. I’ve done a loom video in the support topic showing exactly the issue if you wanted more details? :-)

rika1

Hi Mark, are you trying to apply the payment from the Banking Transactions list to the bill? I'm trying this as well but keep getting an error. In Xero once I mark an amount paid to a bill, it will show up on the bank rec/bank transactions page as a suggested match. But at the moment in MYOB it won't let me match the bank outgoing to the payment allocated to the bill. Is this the issue that you're having?

markangus

@MYOB - thank you for the email, advising the response time is 3-5 business days.

3-5 business days is OK, as I assume this means by Friday 27th (5 days)?

I have GST to file next Monday 2nd - so this will meet that deadline.

Thank you again

Mike_MYOB

Hi @markangus ,
I have taken a look at your case and can see that this is still in queue.
Our turnaround time we would expect for a case is 3-5 business days* but if you need help faster than this I would recommend jumping onto livechat or a phone call.
You can find all of the options here

*I'm going to work with our team to update the auto-reply email to be clearer instead of saying 'as soon as possible'

markangus

@MYOB - please help?

Support case is 02883741