ATO STP

Question

Hello  - Currently processing BAS and have logged into ATO portal and notice the W1 & W2 not balanced to my MYOB record.

On checking 1 pay run in STP reporting centre has come up with

Gross Payment = zero (0) and PAYG withholding = zero (0)

I have sent an updated event - status is sent and nothing has changed.

What have I done to make this happened, and how do I fix.  How am I able to correct the zero figure in STP to the correct wage amounts?

If I reverse and re-pay in Myob, I'm worried the ATO figures will be incorrect.

thanks for your help

Jen

Genreve_S · Accepted Answer

Hi @Jen_L,

I can see how the pay run that shows up as $0 can be worrying. But the STP screen isn’t the best place to check accuracy. STP works off YTD figures, so if Payroll Activity, Payroll Register, and the YTD report all match and look correct, the file itself is fine.

In your case, that $0 line in STP is most likely just an update event or a void/incorrect pay that was sent, and it usually isn’t what breaks the BAS. The W1/W2 mismatch is more about which YTD totals the ATO has picked up from your file and how that event was mapped/reported, rather than an error in your underlying payroll data.

To see what’s mapped to W1 and W2 in MYOB, open your BAS setup (Accounts > BAS Info, or GST & BAS settings) and check which payroll categories are ticked against W1 (Gross) and W2 (PAYG). If you checked this and still can't find the reason for the difference, I recommend reaching out to our support team. You can reach out by creating a ticket on the My Account page or by connecting with our live chat team through MOCA.

Regards,
Genreve