Unable to load the latest PAYG tax tables

Question

Just upgraded to AccountRight from Premier v19.16 using an offline LAN sytem for MYOB.  I can't enter payroll, I just get an Error message that says Unable to load the latest PAYG tax tables.  It won't even allow me to enter my payroll and calculate manually and gives no options or instructions on how to remedy this.  Even online searches offer no help.  Does anyone know why this is happening and how to fix it?

gavin12345 · Answer

Hi @PSTA

Are you using AR2026? You need a subscription in order to load tax tables.

Regards

Gavin

Earl_HD · Answer

Hi @PSTA,

Appreciate for providing the error, super helpful! That “Unable to load the latest PAYG tax tables” message usually appears when the tax table revision date in your Payroll Information hasn’t updated correctly after installing the latest AccountRight version, which can happen after upgrading.

To update the date format and region to English (Australia), follow these steps:

1. Close all programs, then click the Start button.

2. Type Control Panel and open the Control Panel app.

3. Click Change date, time, or number formats.

4. In the Region window, set Format to English (Australia) (or English (New Zealand) if applicable).

5. Make sure the Short date format is set to d/MM/yyyy.

6. Click Apply, then OK.

7. Check the date and time in the bottom-right corner of your screen – it should now display in Australian format.

If the issue remains the same, make sure to reach out to our support team directly. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl