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"Business Insights" Bug! Creepy Crawly!

Xylon1

Tap on "Business Insights" tab at the bottom, go to "Accounts Details" tab and the "Total Assets" window bombs out after displaying for a few seconds. Anyone else have this problem?

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Earl_HD

Hi @Xylon1,

Thanks for sharing the error. When this one pops up, it usually needs some back‑end help from our team, so it’s best to reach out to support directly. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

Xylon1

Followed the steps suggested and this is the Error Code message copied and pasted as displayed:

Code:

System.ArgumentOutOfRangeException

Message:

Index was out of range. Must be non-negative and less than the size of the collection.

Parameter name: index

Xylon1

Thanks for the suggestion. I'll give it a go and will give you feedback.

Doreen_P

Hi @Xylon1,

I had a proper look at what you described with the Business Insights window dropping out after a few seconds. I’ve tried to replicate exactly what you walked through and everything loaded fine on my end, and there aren’t any reported issues with those panels. It’s worth giving your AccountRight cache a clear to see if that steadies things, and if the red X keeps popping up after that, it's best to reach out to our team. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account, so they can dig into what's happening behind the scenes.

Cheers,

Doreen

Xylon1

I went to check if this bug has been addressed and the "Total Assets" window displayed but now the "Total Liabilities" window bombed out with a big red X window over it.