Leave Entitlements for Reactivated Employee

Question

We have an employee who is returning to work for us.

He was permanent and resigned with all his annual leave paid out back in Mar 2025.

He is now casual. I reactivated his old card by removing the termination date. But all his old leave balances have reappeared.

What is the best way to clear these balances. (I've seen people do a zero pay but it hasn't worked for everyone).

Also why do MYOB suggest removing the termination date for a returning employee if this is an ongoing problem?

annbrinck · Answer

Hi @Earl_HD

I have lodged a support case and despite following up with them I have had no response at all regarding a solution to this problem.

Does anyone have another solution that can be actioned by myself to fix this?

Earl_HD · Answer

Hi @annbrinck,

Totally get where you're coming from. This typically happens if an employee is mistakenly terminated or rehired shortly after termination, and the termination date is manually removed. Our back-end team can help you to clear these balances, make sure to reach out to our support team directly. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.

For your other query, we recommend removing the termination date so user's don't get duplicate employees in STP.

Regards,
Earl