Payroll - totals not agreeing STP YTD with payroll activity report

Question

The payroll activity and payroll register report totals are more than (for one employee) the STP YTD report.  I can't see any issue for that employee that would cause that difference.

I don't know when the difference arose but assume that payroll information would have been sent since it arose but I don't understand why the STP totals are still less than MYOB.

Will sending an update event correct the STP totals? What if it doesn't?

Doreen_P · Accepted Answer

Hi @gpritch,

You’ve laid out the issue clearly, and when the STP YTD totals come in lower than what you’re seeing in the payroll activity and register reports for that employee, the first thing to check is whether every payroll category you’ve used has an ATO reporting category assigned. Even one unassigned category can cause STP to miss figures. If you’ve updated any of those categories, sending an update event is the right move because it pushes the corrected year‑to‑date amounts through. If the totals still don’t match after that, you’re welcome to reach out to our team or check this link on what to do when payroll reports don’t match. You can contact our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

Cheers,

Doreen