Excess number of employees in payrun

Question

We have a payroll of 55 staff on our accounting business program. It has suddenly stopped recording pays to the ATO until I drop the employees to 35 or so. I then have to put in the remainder. How do I get around this? Second problem, when we add a new staff member, they previously inserted a base salary line. The employees are casual, and so the amount was shown as a few cents. How do I get rid of this?

Isaiah_C · Answer

Hi @BarryM1,

Thanks for taking the time to look through the Community and sharing that post as well. The main reason we're asking you to reach out to our support team is so they can mark your account as affected by the issue. Since this looks to be something happening on the backend, our team needs to log the affected accounts so the developers can see exactly how many users are impacted. They'll also be able to check your file specifically and investigate a bit deeper to confirm if it's the same issue you've seen mentioned in the Community.

Regards,

Sai

BarryM1 · Answer

I went in to the community page and searched for similar problems. Here's what I found, so don't tell me it's an "unusual problem". See Helen Holman's post

There are still a lot of these issues here that were not copied. Go to this issue and check. Please tell me a solution or why it can't be fixed, and a workaround

Barry.

BarryM1 · Answer

Sai, thank you for your reply. I have fixed the base salary problem. I

removed the cents from the standard pay for each affected staff member. The payroll numbers are an ongoing issue. This has been happening for a while. I contacted support once before live, and the only solution they came up with was removing staff until it went through. She said then it "sometimes happens," so I believe MYOB should be aware. The number to be removed appears to be growing. When it first appeared, it took about 10 staff, now it 35 staff. I would appreciate an investigation into this issue, please. (Our total staff run is about 80 staff.)

Barry.

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