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Save and Duplicate function for Invoicing is not working

Fifitz68

Hi,

Is anyone else have trouble with the save and duplicate function for invoicing?

I use it every week and have never had an issue, but today it is just not loading.

Any suggestions on how to fix it?

Fifitz

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Accepted answers

AmandaMYOB

Hey everyone.

This issue has been resolved now. Thanks for your patience whilst we worked on it.

All comments

AmandaMYOB

Hey everyone.

This issue has been resolved now. Thanks for your patience whilst we worked on it.

cleanoptions

Have tried all the generic "go to fixes" for any MYOB issues and same here - blank white screen.

It is all very good to state that there is no timeframe for a fix, but seriously this issue has significant ramifications for some businesses.

On a side note:

Also why can't MYOB save and duplicate a purchase/bill that is not in the same fiscal year, but can save and duplicate an invoice not in the same fiscal year ?????? What say you have a few yearly subscriptions and there is a bit of information to type in ? You have to start a new purchase/bill - no other way around it ?

I know that the "account" is locked for accounting purposes, but this should still be allowable ?

Mishy79

I also tried this and it isnt working. Hope this gets fixed ASAP!

AmandaMYOB

Hey everyone.

We are aware of an issue impacting duplicating invoices and are investigating further.

We've posted it on the status hub over here, would recommend subscribing for updates.

Thank you all for your patience whilst we work to resolve this as soon as possible.

carlatws

I tried clearing cache, the incognito browser and turning off ad blocker. It's clearly a MYOB function issue. We cannot create new invoices for 600 customers in a day. Please@"SaiMYOB" provide an update on a fix

AzcapeGarden

Yes. Same problem.

JMBC

Would it perhaps be better when an issue like this occurs that MYOB send out an alert (via email or login header or both) identifying a system problem? Or is that perhaps too much to ask?

Belinda20

Yeah mine's not working either!

schuey72

Mine too. Very annoying.

Also, the fault is not being displayed on the status page. This is misleading and makes fault finding hard for the end user.

Genreve_S

Hi everyone,

Our team knows that the Save and duplicate in MYOB Business is misbehaving at the moment. For some folks, it’s not creating the new invoice, for others, it just sits on a blank/white screen. It’s a current issue on our side, not your file, and there’s no set timeframe for a fix yet.

While our dev team is working on it, you can try:

Opening MYOB in an incognito/private window or a different browser and testing Save and duplicate on a simple $1 test invoice
Temporarily turning off any ad‑blocker or privacy/anti‑virus browser add‑ons for the MYOB site

If it’s still playing up, the safest workaround for now is to manually create the new invoice instead of using Save and duplicate.

Regards,
Genreve

Kostas1

Me too. Seems to have just startrd today.

CherylFitz

Mine isn't working either

Anissa2

mine too