Uni Super payment rejected

TerriW86

I have been paying super for the employee to Uni Super for years without problem, right up until yesterday for the February contributions. All my other Non-Uni Super payments went through, but this ne came up with each week of the month rejected with a red cross beside it. I have attached a screenshot.

The employee has not change superfunds or accounts. 

Do not know why this has occurred. tried Yesterday and today and Uni Super advise there are no glitches their end. 

Also How do I find my employer number? Is is different for each fund?

regards

TerriW

Pay Superannuation.jpg

Earl_HD

Hi @TerriW86,

Appreciate for the screenshot, that’s really helpful. The red X icon next to the UniSuper lines means Pay Super has found an issue with the details for those contributions. To fix this, click the employee line, then hover your mouse over the red X – a tooltip will tell you what’s wrong (For example, an employee's superannuation membership number might be wrong, or their membership number is correct but the wrong super fund has been chosen.). 

After correcting the error listed, you'll need to attempt to process the super payment again, and if necessary, fix any additional errors that display 

Additionally, if you’re referring to the employer number under the default superannuation fund, you’ll need to obtain this directly from the super fund. This number is specific to each fund and can vary between funds.

If the issue persists, please reach out to our support team directly. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl