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Bank feed for new credit card - Banking Hub error

becn1103a

I'm trying to set up a new bank feed for a credit card. When I click Banking then Banking Hub I get the something went wrong error message. I've tried refreshing but it is still the same.

The current bank feeds I have set up are working as normal.

Any ideas?

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SIA1

I am also having the same problem. I have been back and forward with MYOB and they've tried to fix it several times since the 18/03. On Friday this was their email reply, but I still haven't heard back.

We need to move your case to the right team to resolve - this is to ensure there are no outstanding concerns, due to bank feeds being available only our Support team can assist with the category

A member from our Support team will be in contact shortly against this case number.

request 02928943

Genreve_S

Hi @becn1103a,

Thanks for the screenshot. Eight days is certainly a long while to be waiting for an update. I’ve followed up on your case for you, and you should hear from the support team soon.

Regards,
Genreve

becn1103a

@Earl_HD @Isaiah_C how do I get the support ticket escalated? support request number is 02924909 and was raised 8 days ago and still sitting as new. I need to the banking hub to open so I can set up a new bank feed

MMAU

Work around is to enter Banking Hub area and then click Categorise Transactions in order to reconcile accounts etc.

becn1103a

@Doreen_P Logging out etc didn't work. There isn't a pending application but even if there was I could check the progress because the Banking Hub doesn't open at all

Doreen_P

Hi @becn1103a,

You’ve run into a rough one with the error popping up in Banking Hub while you’re trying to set up that new credit‑card feed. To help move things along, there are a couple of quick checks that usually clear this type of issue:

Log out completely, close your browser, then reopen it in a private or incognito window before signing back in and test setting up the feed again.
Check if there’s a pending application for the same account under Banking then Banking hub, because starting a new one can block the process.

If none of that gets the page working, you can reach out to the team through Live Chat via our virtual assistant MOCA, or by submitting a support case via My Account so someone can take a closer look.

Cheers,

Doreen