Reconcile section down

MMAU

Screenshot attached when attempting to reconcile accounts. All morning. Have tried logging out/in, different browsers etc. 

Screenshot 2026-03-11 at 4.55.43 pm.png

Doreen_P

Hi @Sue_Emmerson,

 

Thanks for the screenshot! The "something went wrong" message can pop up when there are a lot of unreconciled bank transactions and the page is trying to load too much at once. You can work around it by opening the bank reconciliation screen with a specific date, so it only loads a smaller batch of transactions at a time. Here’s how:

 

• Log in to MYOB in your browser: https://app.myob.com/
• Once you’re logged in, paste this link into the address bar and press Enter:
  https://app.myob.com/#/au/9657b355-c75e-46c9-90fc-46b8222e8c06/bankReconciliation
• To jump to a specific bank balance date, use this version of the link and replace the XX with the month, day and year you want: https://app.myob.com/#/au/9657b355-c75e-46c9-90fc-46b8222e8c06/bankReconciliation?bankBalanceDate=XX/XX/XXXX
• For example, if you want a bank balance date of 31 March 2026, use:
  https://app.myob.com/#/au/9657b355-c75e-46c9-90fc-46b8222e8c06/bankReconciliation?bankBalanceDate=03%2F31%2F2026

 

Opening reconciliation this way means MYOB only has to load transactions around that date, instead of trying to load everything at once. Picking a date in a period with fewer transactions usually stops the error and makes it easier to work through your reconciliations.

 

Cheers,

Doreen